Integrated property management

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Integrated property management

Integrated property management is a package of services tailored to the needs of your property. We will integrate security, cleaning and technical services for you and select appropriate additional services, such as cleaning at heights, industrial services or virus prevention.

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What does integrated
property management entail?

We created the integrated service based on the needs of our clients. By listening to them, we have created a service model that best meets the expectations of property owners and managers.

By assuming responsibility for the facility we will become part of the organization, a partner and an advisor. We will take comprehensive care of your property so that you have some head space to take care of more important matters. A broken pipe? Boiler malfunction? Trespassing on your property? Our team is probably already on its way to you.

Integrated property management is less expensive than having several companies perform the services. Your property will be taken care of by one team, led by one manager, with the support of mobile teams. Employees help each other, fill in for each other, and work toward a common goal of keeping your facility running.

You can count on our help any time of the day or night, 7 days a week. Even in the middle of the night you will be able to call us for help. A broken pipe? Boiler malfunction? Unexpected trespassing on your property? Our teams are waiting for such calls and are rushing to help!

You will be billed for the result, not the man-hours. You won’t have to waste time checking the staff, cleaning supplies or equipment. You will see the effect not in reports and graphics, but visually: the property will be safe, clean and in good working order.

You’ll be able to check task completion, status of your requests, metrics, measurements through a single app, at any time, from any place in the world. Our service is completely transparent and easy to evaluate!

Your benefits

Confident cooperation with a market leader

guarantee of services continuity

Easy access to information

transparency of the service

Ability to focus on

the main area of activity

Saving time and resources

thanks to a smart property management application

Regularly improved

processes

Access to a wide range of

specialist services of the Impel Group

What makes us stand out?

We have mobile teams in the field of security, cleaning and technology throughout the country, which significantly reduce the cost of service to our customers.
We offer the widest range of services performed with our own resources.
We have a team of dozens of service managers nationwide and 45,000 employees and technicians.
As the largest outsourcing company, we give our customers the security of long-term, reliable cooperation.

Help FAQ

Frequently Asked Questions:

What do the terms: Facility Management, Property Management and Asset Management mean?

Property Management can be understood as value management. In practice, it is broadly defined management involving full responsibility for the property, including finance, marketing, lease management, supervision of property maintenance, as well as compliance with building laws and record management. Asset Management is the management of wealth, i.e., property value, finances, investments. Asset Management incorporates a strategy for managing and enhancing the value of property. Facility Management can be understood as amenity management. However, the term means much more than that - it is a holistic view of the space and processes, and a tailor-made support for property operations. To put it simply, it is an optimized set of services and support activities that enhance the safety and comfort of your property. FM services are most often outsourced. Facility Management focuses on the operation of property and, therefore, focuses on people and processes, while Property and Asset Management focus on finance and value.

What is the difference between Integrated Facility Management and Total Facility Management?

Firstly, Facility Management is not a single service. If we are only talking about cleaning, for example, then we are dealing with Facility Services. Facility Management is the management of many services that support the operation of a property. This is where we come to the term Integrated Facility Management, which emphasizes the close relationship between all the services provided, such as cleaning, security and maintenance. Concentration of multiple services in one service provider allows generating considerable savings thanks to optimization: people can complement and substitute each other, one contact person means less time wasted on reporting and removing failures, moreover, an experienced FM manager knows the property well and thus constantly improves support processes. The term Total Facility Management further emphasizes the integration of FM services, highlighting the centralization of all services with a single provider.

How is the Found Manager, Asset Manager and Property Manager different from the Facility Manager? What tasks does each function hold?

The tasks of these individuals are different, yet strongly intertwined. The Asset Manager acts on behalf of the owner from the very beginning, i.e. before the property is built, and makes the investment decisions discussed earlier in the form of a strategy. Their tasks are aimed at achieving a high return on the client's capital, and include, but are not limited to, revenue and cost optimization, investment advice, and contract renegotiations. The Property Manager is the right hand of the owner, while having the power of attorney and responsibility for the property. It is a very important function in a company with a huge number of responsibilities. The Property Manager performs tasks in the field of finance, construction law, negotiating contracts with tenants and insurers, preventing and solving problems related to the functioning of the entire facility, as well as process optimization and environmental protection. The Facility Manager supports the Property Manager. They take over a large part of their duties related to safety, order and the technical condition of the building. It can be stated that they are responsible for the comfort of users and maintaining the value of the facility. They allow the Property Manager to focus on other tasks: tenants, contracts, finances and dealing with problems. They can also count on quick access to additional and specialized services. In emergency or non-standard cases, the service provider can arrange for mobile teams to arrive and bill for the service after it is completed. The fault is fixed without any delay and everyone is satisfied. It is worth emphasizing that the Facility Manager and Property Manager do not compete but rather support each other. There is room in the market for both functions, and collaboration between the two ensures effective property and facility management.

What does the term Proptech mean?

The term comes from the words property and technology and refers to all the technological facilities that improve the safety, comfort and maintenance of a property, or in short, building automation. There are increasingly more state-of-the-art property solutions on the market, some of which have already become standard. Monitoring and access control, automatic comfort management, energy consumption monitoring or early warning systems are already a part of everyday life. Technicians appreciate the monitoring of machinery and equipment, which allows them to efficiently manage maintenance and repairs, and to prevent unexpected failures. Automatic entry gates and traffic control streamline logistics at the facility and reduce staffing levels. The possibilities and benefits are vast, but modern smart buildings require proper operation and maintenance. It is extremely important to integrate existing systems and bring them together in a computer program. Collecting data in one place will provide very convenient access to information in the future and will be reflected in real savings. For example, information entered into the system considering regular faults in a certain device will remind you of necessary maintenance in the future and preventing problems. It's extremely important for property managers to keep defects at bay and the building profitable.

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